Shipping and Returns
Please note: All deliveries are handled by shipping couriers.
Therefore all times given below are estimated delivery times. There is a small chance that your delivery may come earlier or later than specified.
It may take up to 2 - 3 working days for orders to be processed.
You will be sent an email when it is dispatched.
Please ensure that your address is correct at checkout.
Your order will be cancelled as a result of a failed delivery.
In the event of any failed delivery, the cost of the item only, will be automatically refunded to the card used at checkout, once it is sent back to our warehouse.
Please check your Junk/Spam for shipping emails
Depending on the products that you order, you will get an email with further information once you complete the payment process
- Netherlands € 4,50 (Tracked) (FREE shipping order € 60 or more only in Netherlands) Delivered within 2 - 21 working days of being dispatched)
- Europe € 6,50 (Tracked: € 10,95) (FREE shipping order € 120 or more ) Delivered within 7 - 21 working days of being dispatched
- The rest of the world € 7,50 (Tracked: € 13,95) (FREE shipping order € 120 or more ) Delivered within 7 - 21 working days of being dispatched)
Problems in receiving your order?
Where is my order or has it been dispatched?
Please check the email account used to purchase your item/s to find the dispatch confirmation email.
If you can’t find your email, try the following:
● Check your junk/ spam folder.
Why is my item taking longer than specified?
All deliveries are handled by our chosen courier service. Therefore we cannot give you a specific answer, however the following situations can sometimes cause deliveries to take a little longer.
● Courier service depots can sometimes get so busy that parcels at delayed whilst they wait to be scanned and processed.
● If you are located a long distance from the depot it can take an extra 1-2 days for items to be delivered. The further you are, the longer it takes by road.
● International orders can face delays whilst being checked at customs, then passed to different facilities before they make it to your address.
Once the parcel is shipped out of our warehouse, cancellation is not available anymore due to the work that involved many parties.
In that case, you'll wait to get the package and apply for return.